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City of WaterLOO
How to Ride an E Scooter
1) Download the app
The first step in riding a scooter is downloading the app. It takes a few seconds. You'll be asked to create an account and add a payment method.
*Pro tip: Both scooter companies are committed to providing micro mobility access for all riders. To learn about Bird's non-smartphone access and cash payment programs, email Bird at firstname.lastname@example.org
2) Find a scOOter
To find an available scooter nearby, simply open the app. You will immediately be taken to our service map that displays nearby vehicles, riding zones and more.
3) Unlock your vehicle
To unlock a scooter, simply tap on the large button centrally located on the service map. This will open your phone's camera and allow you to scan the QR code easily located at the top of the vehicle. You can also manually enter the alpha-numeric code located just below the QR code.
4) Ride safely
To get riding, start by kicking forward with your foot to gain momentum then use the thumb accelerator to control your speed. Apply pressure to the handbrake to decelerate and come to a stop.
Like cyclists, riders are required to abide by all local traffic laws. Riding a scooter is only permitted on approved streets and/or bicycle lanes.
Geofenced Ride area
How to Park a Scooter
1) Where to Park
When you're ready to end your ride, consult your app to learn about approved parking areas in Waterloo.
In general, always ensure that your scooter is not parked in the center of the sidewalk as this can cause serious disruptions for pedestrians and disabled persons. Additionally, please do not block doorways, stairways, ADA access ramps or bus stops.
*Pro tip: Look for mandatory parking areas marked with a "P" in the Bird app. No parking/no riding zones will be clearly marked in red.
2) End your ride
Once your scooter is properly parked, simply tap the "End Ride" button in the app. You will be prompted to take a photo of your vehicle in-app to ensure that it has been parked correctly. Once your photo has been submitted, you're good to go!
*Pro tip: Consistently parking your scooter incorrectly may result in a fine or account suspension.
Each scooter company has contact information within their mobile app and on the scooters. Please reach out the to scooter company for support.
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